Frequently Asked Questions (FAQs)
Please note that the resin statues and figures on our website include the prices of Shipping and Taxes. Unlike other sellers of GK resin statues and figures, we like to be upfront with everyone of the maximum cost they would pay for the statues and figures. We would never ask you for additional payment once you have made the payment online for the statues and figures, unless it specifically mentions "shipping not included" (unlike other sellers that initially show low prices for the statues and figures and once you have paid and are locked, they slap you with a very costly shipping invoice)
1. What is a GK Resin statue/figure? Why are they so expensive?
GK is used in the modelling of the figures, collectibles, models, status, etc. In most cases, they are used for Anime, Superheroes, Characters, or any other artworks. The production of GK figures and resin statues can be very time consuming. The manufacturer/ artist will need to produce the mould and handmade each of the parts. This process includes fabrication, sanding, crafting, brushing, painting, and assembly of the parts. Due to all these factors, Resin statues and figures can be very expensive compared to their counterpart, PVC. Besides, due to the time required to produce a unit of figure, most of the Resin statues and figures are produces with a very limited number of units. The limited number of units has also contributed to the high price of GK Statues and Figures. For some of the popular figures, the price may fetch up to a few thousand dollars per unit. Not to mention, some of the figures has appreciation values. Meaning to say that, the Collectors may make some profit by selling their Pre-owned GK resin statues/figures to another Collector.
2. Is it available to ship to my country?
We currently ship within United States and Canada. We have yet to figure out the customs for other countries. If you can help us with that, please do not hesitate to contact us.
3. I am a San Francisco resident. Can I use offline payment?
Yes, you can visit our store in San Francisco - Japan Center Mall - West Plaza and make the payment to us in person. Please visit Contact Us
4. How are these massive/big resin statues shipped?
Resin statues are very fragile compared to PVC figures, and hence are disassembled into parts and packed into big foam boxes, ranging from 1-4 boxes in general. Hence this is also one of the reasons why the resin statues are expensive compared to generic PVC figures.
5. How is my order shipped? How long does it take to deliver?
For the resin statues, figures and other anime products that we have in store, will be shipped via UPS Ground or USPS Priority Mail. They generally take 2-3 weeks for delivery (including packing and shipping).
For the resin statues that are specially ordered, they are shipped via sea, as the studio is located overseas, and it takes 30-45 days to arrive at US port. For this, you are provided with the UPS tracking number as well, but it only gets updated once the shipment arrives at the US port and UPS scans and picks it up.
6. What if the product I ordered is out of stock?
Except Resin Statues and Wall Arts, we restock on almost all of the products quite frequently. If you place an order, and the product is out of stock, we will email you the details regarding the waiting time. If the waiting time is too long, we will let you know and it is completely upto you to either wait or get a full refund.
7. What is your Return/Refund policy?
Unfortunately we do not accept returns/refunds. Before shipping we always check the quality of the product, but in case the product arrives broken, please take as many photos as you can, and please contact us as soon as possible as we might have to talk to the courier service. Partial or Full Refund or Return will be decided based on the condition of the delivered product.
8. What if I want to order a resin statue or a figure that shows Out Of Stock?
If you are looking to buy a resin statue or a figure that shows Out of Stock on our website, we can do Special Orders for them. We have contacts with multiple studios overseas, and if they are still carrying the stock for the resin statue/figure, we can order one for you. The delivery will take 30-45 days after the order is placed. Please note that the price might have increased since the statue was sold the last time. The reason : the resin statues are limited in number, so as the availability goes down, the prices increase.
9. What is Special Order Only?
Special Order Resin Statues are those that we do not carry in the store, but get shipped from the studios once the order is placed. The shipping for Special Orders take 30-45 days.
For most of the special orders, the price is the same whether you pick it up at our store in San Francisco, or get shipped to you directly.
10. Can I order a resin statue or any anime product and merchandise that I do not see on your website?
Yes, definitely. If you are looking for anything in particular, for any of the anime merchandise or anime products, Contact Us.
They will be considered special orders. We have had many customers where they had been looking for a particular resin statue for a very long time, and we got it for them.
11. Is my information secure?
12. What is Q1, Q2, Q3, Q4?
Q1 (1st Quarter) : January until March
Q2 (2nd Quarter) : April until June
Q3 (3rd Quarter) : July until September
Q4 (4th Quarter) : October until December
13. Will I get refund if I cancel my order?
If the cause for the refund is our mistake, you will get a full refund.
But if the cause for cancellation is you changing your mind or you don't need the product, you will be offered a partial refund (minus the Paypal fees or Shopify fees or Square Fees as those are non-refundable). Please contact us within the first 24 hours of placing the order if you want the refund. Once the product gets shipped, there will be no more returns/refunds.
14. Do you accept Payment Plans?
Yes, we do accept Payment Plans. There are 2 options : First is Paypal that will be offered to you once you do the checkout on our online shop. Second is AfterPay, for which you would need to download the AfterPay app on your phone, and instead of checking out the product through our online website, we will be sending you a Square invoice through our Sqaure POS that accepts AfterPay payments. Please contact us for more information.
15. How to pre-order?
To Pre-Order, it is essential that you agree to the precautions. Please read the following precautions and make sure that you are fully aware of the procedures.
About the reservation fee (PayPal settlement)
Items that have a description of the reservation fee are items that require an application fee at the time of booking.
Placing your order, the fee is made a payment and the order is confirmed.
The deposit will be settled at the same time as the reservation order. The remaining balance will be billed for monthly installments or deliveries. The reservation order will be finalized at the completion of the payment of the reservation.
16. If resin statues are broken or lost during shipping, how will that be resolved?
We and our forwarder overseas always check the resin statues before it gets shipped to you. If certain unfortunate circumstances do occur, we request your patience till we resolve things with the studio and courier services. For the minor breakages, we advise you to use a good glue (that we can send to you). For major breakages, we will either request the studio for the replacement of the parts or the whole statue, or offer partial/full refund (depends on how serious the damage is).